As a consumer, what’s your take on live chat? You know the sort: you navigate to a website, typically an ecommerce store or a live casino, and like magic a pop-up window appears promising to resolve all your questions. Deposit limits; shipping information; the meaning

What’s the deal with live chat? First it was nowhere, then it was everywhere. If your website doesn’t have a live chat facility in the current year, does this mean you’re in danger of being left behind? Or does it simply mean that

Live chat for your website is the ultimate way to connect with your visitors, it's there at the right time and offers an immediate way to get the specific answers visitors need in order to move forward with you. You wouldn't open a shop without sales

Identifying the visitors to your website is extremely important because it can help your organization better understand if you’re generating interest from the right type of buyer. The traffic driven to your web properties should be of people relevant to your company’s offerings, otherwise

You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most vocal advocates and help grow your customer base on your behalf if you provide